International orders:

You may be charged import duties by your country. Please note that we are not responsible for those charges, nor can we predict if your order will be subject to import duties. Please consult your local customs office for more information. Orders within Europe will be shipped from Sweden.

Delivery time:

We strive to pack and ship your order as soon as possible. Standard delivery time within Nordic countries is 3-5 business days.

Standard delivery time for orders to the rest of Europe is 8-10 business days. Delays in shipping may occur due to customs processing in some countries.

Returns:

Johaug currently offers free return worldwide. Please take care of the return sticker that will give you free return, in case you need to return items in your order.

You have the right to return items within 14 days for a refund. Items must be in unused condition, with tags attached. Please ship with a secure packing with the return form enclosed.

After we receive your package, your refund will be processed within 7 business days and credited back to your credit card.

If you would like to change size or color, please return the product to us and we will refund the amount back to your card. You may place a new order when you wish to.

Products purchased with discount in a campaign period can be returned for a refund, but not exchanged.

Return Instructions:

Enclose the return note with your parcel and return via Post Nord (Nordic countries) or UPS. Use the return sticker to get free return. Our return addresses are:

Norway: Active Brands AS, c/o Exporama Senteret AS, Kragerudveien 50, 2013 Skjetten.
Europe: Active Brands AS, C/O DHL, Viaredsvägen 18, 50464 Borås, Sweden