Help & FAQs
HOW CAN I PAY FOR MY ORDER?
We currently offer various payment methods. In the check-out you see the exact methods available specifically for your country.
WHICH ARE THE COUNTRIES JOHAUG SHIPS TO?
We currently ship to most countries within The European Union, Switzerland and Norway.
HOW DO I RETURN MY ORDER?
To return an order you simply fill in the return form which came with your shipment, and enclose it with the products you wish to return. Stick the pre-paid shipping label on to the package to get free return, and deliver the package to the same courier as used for the shipment. / You find the return address on the return label, and for your safety we recommend you ship with a service that provides you with tracking. Please use packaging suitable for the purpose of shipping.
FROM WHICH COURIER SHOULD I EXPECT MY ORDER TO BE DELIVERED BY?
In Norway, Sweden, Denmark and Finland orders are shipped with Post Nord. For the rest of Europe and The United States orders are shipped with UPS.
I ORDERED THE WRONG SIZE. HOW DO I EXCHANGE IT?
If you need to change sizes, please return the product to us. We will refund your money or adjust your invoice, and you can place a new order with a different size when you wish to.
I HAVE RETURNED PART OF MY ORDER. HOW DO I GET MY MONEY BACK?
When we receive your returned item, we refund your money back to the credit card that was used for the transaction when the order was placed. If you have paid by invoice we will adjust your invoice, and you will receive an updated one on email.
I HAVE CHOSEN TO PAY BY INVOICE. IT IS STILL UNPAID, AND NOW I NEED TO RETURN PART OF MY ORDER. SHOULD I PAY THE INVOICE OR WAIT?
You can off course pay the full invoice and get the refund later. If you choose to wait, it is for your safety, a good idea to log on to your account at Klarna and report a return. This way the responsibility is ours until the return is handled by us. You will receive an updated invoice as soon as your returned is processed.
I HAVE A CLAIM ON A PRODUCT BOUGHT IN THE WEB SHOP. HOW SHOULD I PROCEED?
Please contact us by sending us an email. You can find the contact form here: Remember to have your order number ready, and for a smooth process it is helpful to us that you include a picture of the damage and a description of how the damage happened.
HOW DO I PLACE AN ORDER TO A DIFFERENT COUNTRY TO WHERE I AM LOCATED MYSELF?
Our web shop automatically directs you to the appropriate page according to your current location. To change this and shop at a different site, you can do it by clicking on the flag in the top menu. On mobile you find this on the front-page menu.
WHAT ARE THE SHIPPING AND RETURN COSTS?
To your country both shipping and returns are free. To your country we charge € 10 for shipping on orders below € 100. You must cover the return costs yourself. For your safety please send your return with a service that provides you with tracking.